- Track Order Status
- Ordering Guidance
- How long does it take for my order to ship?
- Can I change my shipping address/color/size?
- Why I didn’t receive an email about my order shipping?
- Can I cancel my order?
- How to change billing address?
- What should I do if I didn’t get a confirmation email?
- Do you support customization if I can’t find curtains I want?
- Shipping Info
- Where are your warehouses?/Do all of your items ship from US?
- How long does it take for me to receive my order?
- I still haven’t receive my parcel. Where is it?
- Why was my package returned?
- Why did the attempted delivery fail?
- Why hasn’t my shipping info been updated?
- Why is my package status showing delivered but not delivered?
- What if I am not at my shipping address?
- What if I don’t want it because of the customs taxes?
- Tips and suggestions for Shipping Addresses
- Why it shows that my tracking number is invalid?
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How can I return items?
- What should I do if my refund is not right?
- What should I do if I received a wrong/defective/stained item?
- What items cannot be returned?
- Why didn't I get my full refund?
- Is there any extra fee besides purchase?
- Why was my payment declined?
- Why is it necessary verify my payment of my order?
- How to pay with points?
- What payment methods do you accept?
- Can I use more than one coupon/offer at a time?
- Do you offer a wholesale discount for bulk buying?
- How long does it take to get back the points after cancellation?
- Can you refund the price difference for a discount item?
- What should I do if my promotion code isn't working?
- How to use the Promo Code?
- Can I use one more than one Coupon Code at one time?
- How to check how many points I have?
- Copyright Notice
- Contact Customer Service
- About Us
- Where can I find your newly arrived products?
- Will the color look different from the computer screen?
- How to measure for my curtains correctly?
- Is it difficult to install the window treatments myself?
Welcome to Brillcurtains.com!
Thank you for visiting Brillcurtains.com. Here, you will find abundant stylish good-quality curtains with affordable prices. Brillcurtains is an international B2C home Window Curtains e-commerce platform. The company mainly focuses on Curtains & Drapes. Brillcurtains mainly targets America, Europe, Australia, and Canada along with other consumer markets. We now business covers more than 220 countries and regions around the world.
1. About us
Brillcurtains is an emerging China-based online store that offers Curtains and Drapes, and now we provide a wide range of ready-made, made to order and custom products across the world. Brillcurtains as one of our most popular home decor website, has quality suppliers from across China. We aim at providing an Extremely design atmosphere and quality items at low prices. We have supported thousands of home improvement experts and designers. Our customers enjoy our design. Moreover, we offer worldwide shipping and generous return policy. Our Office in Guangzhou is Guangzhou Jinguo Trade Co., Ltd. The address is Room E004, 3/F, NO.18 Guangtanxi Rd, Tianhe District, Guangzhou City, Guangdong Prov., China (Note: This address does not accept returns, any return issues please contact our customer team for help).
2. Our Guarantee
Our mission is to help global customers enjoy the magic of shopping on Brillcurtains.com, enjoy the feeling of buying high-quality Curtains at low prices, and we promise to do all we can to find exactly what you are looking for. We are committed to providing you with a satisfying shopping experience, and we will do our best to do this.
- Highest quality with affordable price products
- Reasonable Return & Exchange Policies
- Global warehouses Near delivery
- Knowledgeable Product Support and 24H×7D Customer Service Team
3. Why choose us?
Brillcurtains as a strategic brand product of the renowned Chinese cross-border enterprise Baycheer, With strong supply chain resource integration capabilities, we can select high-quality partner among a wide range of suppliers. CE and UL certification are the basis for supplier selection. We strictly follow the five steps of CITST quality control during production, that is, to inspect suppliers, inspect production, test sample quality, spot check products, track after-sales, and ensure that all products meet consistent quality standards and user requirements.
Supported by Baycheer's premium supply chains and self-built supplier repository, Brillcurtains has got advantages and independence in pricing, providing cost-efficient Curtains with great quality to global users.
Brillcurtains has 10+ overseas warehouses covering all regions of the world, mainly distributed in the United States, Europe, Canada, this network allows you to order locally and receive your items Curtains fast. Currently, we plan to open more global warehouses to serve the expanding Baycheer fan community.
Our long-term strategic cooperative partner in logistics is UPS, FedEx, and EMS, We also cooperate with DHL, who has a tremendous reputation in logistics industry, to ensure your package arrives at your destination safely and securely.we ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. Believe us, belief in professional.
a. 14 Days DOA product guarantee
b. 60 days conditional Return/Exchange
c. 180 Days Quality guarantee for most items
d. 24/7 Customer Service