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Customer Service
Orders Shipping & Delivery Return & Refund Payment & Promos Product & Information Account
Can I cancel my order?

Yes, you can. Most of our products can be cancelled up for a full refund until they are shipped. 

If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. 

If your order status is “Processing”, you can select “cancel this order” to cancel your order. 
Unfortunately, once an order has been shipped, it can no longer be cancelled.

To delete your order, you can follow the pictures below (Order Status: Draft/Pending/Processing)
1. Sign into “My Account” and click on “Order History”.

2. Click on the order number that you would like to cancel.

3. Click "Cancel" and confirm that you want to proceed with cancellation order.

Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.