Customer Service
Orders
- Track Order Status
- Ordering Guidance
- How long does it take for my order to ship?
- Can I change my shipping address/color/size?
- Why I didn’t receive an email about my order shipping?
- Can I cancel my order?
- How to change billing address?
- What should I do if I didn’t get a confirmation email?
- Do you support customization if I can’t find curtains I want?
- Shipping Info
- Where are your warehouses?/Do all of your items ship from US?
- How long does it take for me to receive my order?
- I still haven’t receive my parcel. Where is it?
- Why was my package returned?
- Why did the attempted delivery fail?
- Why hasn’t my shipping info been updated?
- Why is my package status showing delivered but not delivered?
- What if I am not at my shipping address?
- What if I don’t want it because of the customs taxes?
- Tips and suggestions for Shipping Addresses
- Why it shows that my tracking number is invalid?
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How can I return items?
- What should I do if my refund is not right?
- What should I do if I received a wrong/defective/stained item?
- What items cannot be returned?
- Why didn't I get my full refund?
- Is there any extra fee besides purchase?
- Why was my payment declined?
- Why is it necessary verify my payment of my order?
- How to pay with points?
- What payment methods do you accept?
- Can I use more than one coupon/offer at a time?
- Do you offer a wholesale discount for bulk buying?
- How long does it take to get back the points after cancellation?
- Can you refund the price difference for a discount item?
- What should I do if my promotion code isn't working?
- How to use the Promo Code?
- Can I use one more than one Coupon Code at one time?
- How to check how many points I have?
- Terms of Use
- Privacy Policy
- Copyright Notice
- Contact Customer Service
- About Us
- Where can I find your newly arrived products?
- Will the color look different from the computer screen?
- How to measure for my curtains correctly?
- Is it difficult to install the window treatments myself?
What should I do if I received a wrong/defective/stained item?
We want to sort out any issues with wrong/defective/stained items straightaway.
As soon as you discover a wrong/defective/stained item, please contact our Customer Service Team with:
1) The order number
2) The item's name or SKU number or pictures
3) A description of the problems and some clear pictures
We'll get back to you as soon as we can.