After placing your order, we may need 7-10 business days to prepare your order (cutomized products excluded). This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.

We will inform you of an email after shipment or if there is any delay. Please make sure you log into the right email account and please check your mailbox spam folder as well.

If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service Team with Live Chat or Ticket.